Privacy Policy
Lumen21.com Privacy Policy
Updated: January 1, 2024
Introduction
Lumen21, Inc. (Lumen21) is pleased to welcome you to its web site. By accessing any area of www.lumen21.com the user acknowledges this notice, and agrees with and acknowledges the terms, conditions and responsibilities as set out below.
Trademarks
Certain trademarks, service marks, trade names, images, logos, design, text, graphics and pictures on this web site are proprietary to Lumen21. They may NOT be copied, reproduced, republished, posted, transmitted or distributed in any way. The user may print, in hard copy, portions of the web site only in connection with placing or having placed an order with Lumen21. The use of any such material for any other reason, on any other web site, or the modification, distribution or republication of this material without prior written permission from Lumen21 is strictly prohibited. Except as may be expressly provided, nothing contained herein shall be construed as conferring any license, software or right under copyright or other intellectual property rights. Lumen21 owns and operates this web site.
Information Collected and Stored Automatically
When you visit this web site to browse, you do so anonymously. Lumen21 does not collect identifying information about you. We collect only summary and statistical information (see below) about the numbers of individuals who visit our web site and what those individuals look at. This system uses industry standard and proprietary software to create summary statistics, which are used for such things as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. This information is NOT shared with anyone beyond the support staff to this web site except when required by Law Enforcement investigation. Information collected and stored which may be held indefinitely include the following:
- The name of the domain (i.e., "company.com" or "school.edu") and Internet Protocol (IP) address (i.e., 208.109.4.201) whether yours individually or provided as a proxy by your Internet Service Provider (ISP), from which you access our web site;
- The type of browser and operating system used to access our site;
- The date and time you access our site;
- The Internet address of the website from which you linked directly to our site; and
- The pages you visit.
Information Collected from E-mail
You may volunteer to provide us personally identifying information, for example your mailing address, in an electronic message or web-based form. Information collected in this manner is used solely for responding to your request unless noted in the specific web page where your request is made. We do not share this information with government agencies, commercial and non-commercial entities, or the public unless noted on a particular web page. Any information that you provide to us in an e-mail may be subject to disclosure under a Freedom of Information Act request. We also retain an e-mail log of the time each message is received, the time each message is forwarded, the delivery status of each message, and a unique e-mail identifier number. The e-mail log may be retained indefinitely.
Client Information
Where client access is required, the use of a User ID and password will be used to authenticate
to Lumen21 systems. You are responsible for keeping your User ID and password confidential. The
use of your client ID and password by you or any other person with or without your knowledge or
consent, in connection with Lumen21, binds you legally and makes you responsible for any such
online transaction. You should promptly notify Lumen21 if you become aware or suspicious of
unauthorized use of your User ID and password.
Clients are authenticated to a secure site, using industry standard SSL encryption. Software
tags called "cookies" are used to identify and verify clients when they access the client side
of our web site and to store return client information so that repetitive keystrokes are
minimized. Cookies are used to remember client preferences and maximize performance of our
services.
Attempts to authenticate to the client side of our web site using user IDs and passwords are
logged and audited. Client information and logs are maintained for purposes of security and
accuracy. Lumen21 will not sell or distribute client information to any other person,
organization, or entity.
Security, Intrusion, and Detection
For site security purposes, and to ensure that this service remains available to all users, all network traffic is monitored in order to identify unauthorized attempt to upload or change information, or otherwise cause damage or conduct criminal activity. Unauthorized attempts to defeat or circumvent security features, to use the system for other than intended purposes, to deny service to authorized users, to access, obtain, alter, damage, or destroy information, or otherwise to interfere with the system or its operation are prohibited. Evidence of such acts may be disclosed to law enforcement authorities and result in criminal prosecution under the Computer Fraud and Abuse Act of 1986 (Pub. L. 99-474) and the National Information Infrastructure Protection Act of 1996 (Pub. L. 104-294), (18 U.S.C. 1030), or other applicable criminal laws. Anyone using or accessing this system expressly consents to such monitoring.
Disclaimer for Hypertext Links
Neither Lumen21 nor its contributors are responsible for the content of any off-site web sites
that are referenced by or that reference Lumen21' web site. The user acknowledges that neither
Lumen21 nor its contributors are responsible for any defamatory, offensive, misleading or
illegal conduct of other users, links, or third parties and that the risk of injury from the
foregoing rests entirely with the user.
Links from Lumen21 web pages on the WWW to other sites, or from other sites to Lumen21' web site
do not constitute an endorsement by Lumen21. These links are for convenience only. It is the
responsibility of the user to evaluate the content and usefulness of information obtained from
other sites.
Lumen21 disclaims responsibility for the privacy policies and customer information practices of
third-party Internet sites linked to our web Site.
US-EU Privacy Shield Compliance
Lumen21 complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department
of Commerce regarding the collection, use, and retention of personal information transferred
from the European Union to the United States. Lumen21 has certified to the Department of
Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the
terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles
shall govern. To learn more about the Privacy Shield program, and to view our certification,
please visit https://www.privacyshield.gov/.
Lumen21, Inc. (the "Company") is a leading pure-play managed services provider designed for
compliance with legal regulations and business-based standards that offers support,
configuration, management, security assessment, detection and prevention services that help
companies, governments and organizations safeguard their computer networks and systems.
Protecting consumer privacy is important to the Company. We may receive business-related
information and contact information related to individual representatives of customers,
resellers, and other business partners. For example, Lumen21 may collect names, job titles,
addresses, work phone numbers, work email addresses in connection with business transactions and
other business relationships. Some of our customers may not be incorporated and may provide
their home address when requesting information for our services.
Lumen21 may share personal data to service providers and other contractors, who may process such
data on our behalf and subject to confidentiality restrictions. We also may disclose personal
data with other third parties for the purposes for which we receive the data (e.g., performance
of contractual obligations) and as required or permitted by law. Lumen21 may be required to
disclose an individual’s personal information in response to a lawful request by public
authorities, including to meet national security or law enforcement requirements.
Recipients of marketing e-mails may opt-out of receiving further e-mail marketing communications
from Lumen21 by following opt-out instructions that are contained in each marketing e-mail.
Residents of the EU whose personal data Lumen21 has directly collected may request access to,
and the opportunity to correct, amend, or delete such personal data. To submit such requests or
raise any other questions, please contact us at legal@lumen21.com. Lumen21 reserves the right to
take appropriate steps to authenticate an applicant’s identity, charge a reasonable fee before
providing access and deny requests, except as required by the Privacy Shield principles.
Lumen21 remains responsible and liable under the Privacy Shield Principles if third-party agents
that it engages to process the personal data on its behalf do so in a manner inconsistent with
the Principles, unless Lumen21 proves that it is not responsible for the event giving rise to
the damage. Lumen21 is subject to the investigatory and enforcement policies of the Federal
Trade Commission.
In compliance with the Privacy Shield Principles, Lumen21 commits to resolve complaints about
our collection or use of your personal information. Individuals in the European Union (EU) with
inquiries or complaints regarding our Privacy Shield policy should first contact Lumen21 at
legal@lumen21.com.
Lumen21 has further committed to cooperate with EU data protection authorities (DPAs) with
regard to unresolved Privacy Shield complaints concerning human resources data transferred from
the EU in the context of the employment relationship. If you do not receive timely
acknowledgment of your complaint from us, or if we have not addressed your complaint to your
satisfaction, please contact the EU DPAs for more information or to file a complaint. The
services of EU DPAs are provided at no cost to you.
Finally, as a last resort and in limited situations, EU individuals may seek redress from the
Privacy Shield Panel, a binding arbitration mechanism.
Modifications/Enforcement
Lumen21 reserves the right to modify this Privacy Policy from time to time without notice and at Lumen21' sole discretion. Such modifications shall be effective when posted. If you have any inquiries or concerns regarding Lumen21' privacy policy or its compliance with this privacy policy, please contact Lumen21 via email at legal@lumen21.com or via mail at 765 The City Drive South, Suite 105, Orange, CA 92868 Attn: Legal. If you believe that Lumen21 has operated in a manner inconsistent with or in violation of this Privacy Policy, please contact us immediately, via email at legal@lumen21.com or via mail at 5080 N. 40th Street, Suite 300, Phoenix, AZ 85018 Attn: Legal, to remedy the inconsistency or problem. If the inconsistency or problem is not remedied by Lumen21 to your satisfaction, please contact the American Arbitration Association at www.adr.org for an independent review and resolution of the issue.
Disclaimer of Lumen21 Information
All information provided by Lumen21 on this web site is made available to provide immediate access for the convenience of interested persons. While Lumen21 believes the information to be reliable, human or mechanical error remains a possibility. Therefore, Lumen21 does not guarantee the accuracy, completeness, timeliness, or correct sequencing of the information. Neither Lumen21, nor any of the sources of the information, shall be responsible for any error or omission, or for the use of, or the results obtained from the use of, this information.
Disclaimer of Endorsement
Reference herein to any specific commercial products, processes, or services by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by Lumen21.