Our Services
Lumen21 offers a wide range of services, designed and intended to improve your performance and reduce the consequences in the event of a breakdown.
We offer 24/7 end-to-end support to monitor, manage and protect your infrastructure at all times, through our highly trained specialists and various optimized tools. This service is essential to keep your business under control.
Backup Service
Keep your data safe and secure.
A backup is a copy of a computer's data taken and stored elsewhere so that it can be used to restore the original information in the event of a data loss event. This can save you a lot of hassle in the future which is why Lumen21 offers a managed backup service that will help you keep your data safe and secure.
Microsoft Office 365
Work, connect and protect your data wherever you go.
We offer software, operating system and service licensing (Office 365, Azure), so you can be sure you have the original and most current versions. We specifically focus on O365 for Healthcare and Financial services. Our team will be in charge of solving any problems with the platforms so that you or your employees do not have to invest time in it.
Managed Services
We help you manage your IT infrastructure and computer systems.
We offer continuous high availability IT support service and resolution of incidents or service requests efficiently in the shortest time possible.
We also provide advisory services in the field of computing and technology with the objective of your company achieving a higher level of profitability, productivity and competitiveness.
Database administration
We take care of the process of collecting, storing and protecting data stored in a database.
Automation
We carry out various operations such as: software installation, report creation, vulnerability remediation, system monitoring.
Cyber Security
It constitutes a broad set of multidisciplinary protection measures to prevent a computer network and its data from suffering any type of breach, leak, publication of private information or attack.
Server Patching
A patch is a set of changes to a computer program or its supporting data, designed to update, correct, or improve it. This includes fixing security vulnerabilities and other operational errors.
Help Desk
We offer 24/7 remote assistance to resolve your concerns and computer problems. You can contact us through our multiple communication channels, such as email, telephone, chat, or self-service platform.
Compliance
The necessary controls are configured and monitored to meet regulatory standards.
It includes an organization scheme, internal and external regulation, management and business supervision aimed at determining compliance with certain regulations.
Asset Management
Having such a system in place will allow you to track the overall performance of your assets.
We take care of the systematic process of developing, operating, maintaining, upgrading and disposing of assets in the most cost-effective manner.
Cloud Computing
Have your data available anywhere and anytime you need it.
It is the practice of using a network of remote servers hosted in the cloud to store, manage and process data, rather than a local server or personal computer. We have a team trained to carry out the transfer of physically stored information to the cloud and all the necessary security protocols.
Additionally, the service includes:
- Infrastructure Service: Provision Windows and Linux virtual machines in minutes. Hybrid cloud consistency allows you to use the same virtual machines and management tools that you use on-premises. This includes: Virtual machines, storage, backup and recovery.
- Application Development: Allows you to create and deploy a wide variety of applications, including web, mobile, multimedia, and line-of-business solutions. Built-in auto-scaling features make it easy to scale up and down based on your needs.
- Data-Driven Insights: Provides managed SQL and NoSQL services and built-in support for analytics to help you extract the most insights from your data.
- Identity and Access Management: It is a complete cloud solution for identity and access management. You can manage user accounts, synchronize with local directories, and use single sign-on.
Our
Certifications
