Why Resellers Choose Lumen21

Offering Lumen21 Products and Services as a reseller could mean an attractive recurring monthly revenue, stronger client relationships, improved customer experience, increased visibility to future opportunities, and the chance to better establish yourself as a “go-to” or “trusted advisor.”

Higher Margins with Little to No Investment

With Lumen21, resellers can decide how much they would like to invest in becoming a services provider. Resellers can take advantage of all of the benefits of being a world-class services provider without having to make the typical upfront investments in facilities, people, processes, and technology.

Ease and Flexibility

Lumen21 is a creative and agile services provider that takes pride in our ability to adjust to the specific needs of our clients, resellers, and distributors. One size does not fit all - our flexibility and willingness to adapt has made us a valuable business partner that is regularly commended for our ease of doing business. While we offer three primary delivery models today (Refer, Resell and Rebrand), we welcome the opportunity to create a hybrid model that best helps you meet the needs of your customers, while optimizing your internal resources, and maximizing your profitability.

Processes and Qualifications

All Lumen21 services are delivered and managed following the Information Technology Infrastructure Library (ITIL) framework and best practices. Following the ITIL framework allows us to closely align our services offering to our clients' business requirements - improving the customer experience, minimizing risk, and demonstrating a quantifiable return on investment

Lumen21 maintains numerous company-level industry certifications and authorizations including:

  • SSAE16-certified (Statement on Standards for Attestation Engagements No. 16)
  • HITRUST CSF Assessor
  • HIPAA Business Associate (Health Insurance Portability and Accountability Act)
  • PCI Participating Entity (Payment Card Industry)
  • PCI ASV* (Approved Scanning Vendor)
  • PCI QSA (Qualified Security Assessor)
  • ISO 27001*
*In Process

Reseller Support Services

With Lumen21, not only are your clients receiving world-class 24x7 support, but your sales, pre-sales, and service teams will receive top-notch support services from senior-level industry and channel experts. Regardless of the partnering model you choose, your team will receive the same support services for training, demonstrations, configurations, quote requests, and order processing.

Delivered as a Service

Lumen21 uses its expertise and experience garnished from managing disparate client environments and applying NOC and SOC best practices to customize the industry's leading management, ticketing, and portal tools.

No Hardware, No Hard-feelings

As a services organization, we don't sell hardware or software. So any products or services opportunities that we discover while managing your client's environment will be referred back to you. We are a channel-friendly organization and we want to see you succeed. Some of our delivery models include lead generation and lead distribution services. Our goal is to grow our business through resellers. When you register an opportunity with our channel account team, that opportunity is yours, and you can be reassured we will not compete to take that business direct.

Industry and Local Recognition

Lumen21 has been recognized by both industry and local organizations for their participation, contributions, and achievements as a small minority-owned, woman-owned technology services provider. Some of these awards include:

  • 2015 Orange County Business Journal Excellence in Entrepreneurship Award
  • 2015 Outsourcing Magazine Gazette 25 Most Promising Cloud Services Vendor
  • 2014 Cloud Computing Product of the Year
  • 2014 Inc.5000 America’s Fastest Growing Private Company
  • 2014 State of California Minority Firm of the Year
  • 2014 City of Los Angeles Minority Business Technology Partner of the Year
  • 2014 Inner City 100 Icons of Industry Growth
  • 2014 National Latino Peace Officers Association Appreciation Award
  • 2014 PCI Security Standards Council Participating Organization
  • 2013 ProAmerica Bank Fulfilling Promises Award
  • 2013 Goldman Sacks 10,000 Small Business Initiative
  • 2012 Nucleus Research Technology ROI Award
  • 2011 BMC Customer Connect Award

To learn more about our Reseller Program, please call (714) 862-2171 ext. 5230 or contact us at