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Lumen21 is working with open-minded professionals like you, who are relentless and passionate about designing and building solutions for the world’s most demanding challenges and in helping our clients do the same. We are always learning, sharing expertise, and targeting to aim high and work together to drive innovation. We are confident you will thrive in our company of experts and make a difference.

As a Lumener, you can change the way the world works. It’s what we have been doing for more than ten years. A new world is taking shape before our eyes, and what we do here is a big part of it. We are the leading providers of compliant cloud solutions within healthcare and financial service organizations worldwide. We empower you to make digital transformation thus producing a more meaningful impact on our customers at Lumen21.


Help Desk Support Specialist (L1)

Lumen21 is looking for a We are looking for a customer service-oriented Help desk Support specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Location: Rosemead, CA

Duties and Responsibilities

  • Respond to and handle incoming emails and cases from internal departments.
  • Assist frontline specialists with escalations and general support needs via MS Teams and other means (e.g., chat, email, etc.).
  • Monitor queues, specialist’s adherence, and share service level updates.
  • Assist with ServiceNow tickets.
  • Follow outage procedures during on and off-hours.
  • Provide assistance to Help Desk and Tech Support with incoming calls when call volume requires it.
  • Coach frontline specialists through various mediums (i.e. huddles, reworks, email, new hire training).
  • Handle special projects and tasks as assigned by Management.

Knowledge & Experience

  • Proven working experience in providing Help Desk support.
  • Working knowledge of help desk software, databases and remote control.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Must have work on Macbook – Mandate.

Pay & Benefit

Lumen21 will pay the salary on a monthly basis. The company has other employee benefit programs which include Mediclaim with value-added services etc. As part of an organization training and development program, we provide training on the latest product, services which are launched in the IT sector. Further, we sponsor certification of employees based on their skillsets.

How to Apply

Would you like to be a part of Lumen21 and become a Lumener, then please apply through our career section link or job portals or send us your resume to Jobs@Lumen21.com and our dedicated recruiter will get back to you in two business working days.

System Engineer L1 / System Engineer L2

Lumen21 is looking for a highly skilled, self-motivated System Engineer to join our fast-paced cloud computing environment. Being a member of the system Team, you will be at the forefront of newer technology, assisting our clients with growing a set of services and features to run their mission-critical applications.

Location: Navi Mumbai, India

Day in a Life at Lumen21

This position requires you to work rotational shifts, e.g., 07:00 a.m. to 04:00 p.m. or 03:00 p.m. to 12:00 a.m. or 11:00 p.m. to 08:00 a.m. IST. Once you start your day in shift, you will have communication with your Manager to go over the day’s priorities. Your Manager will assign tasks to you, providing you with information about the current project and client details. As a System Engineer, you may also coach/mentor new hires, develop and present training, partner with development teams on complex issues, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

Job Requirement

  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
  • Create project plans, design, and implement solutions.
  • Level 1 Support for problems identified with systems and network. Will act as an escalation for Level 2 and Level 3 Managed Services support technicians and work with Service Desk Lead on a day to day basis.
  • Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
  • Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
  • Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN.
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
  • Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
  • Assist with monthly reports, and recommendations for Managed Services Clients.
  • Interface with third party vendors as liaison between client and vendor.
  • Utilize superior customer service skills.
  • Stay current with system information, changes, and updates.

Desired Candidate

  • Candidates should be team players with excellent communication skills and have the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help in the development and mentoring of level 1 technicians.
  • 3+ years of prior IT experience. Prior experience working for a service provider or consulting firm is a plus.
  • Bachelor's Degree in Computer Science or equivalent experience.
  • Demonstrated ability to effectively communicate by phone or in person.
  • Demonstrated written communication skills.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
  • Demonstrated analytical and troubleshooting skills.
  • Demonstrated ability to work in a fast paced environment.
  • Shows initiative and acts independently to resolve problems.
  • Demonstrated ability to manage multiple priorities and follow through on projects to completion.
  • Works effectively both as a team member and independently.
  • Effectively utilizes tools to resolve issues and escalates appropriately.
  • Network configuration, monitoring, and troubleshooting experience are a must.
  • Experience working with Windows 2012R2, 2016, VMware, Hyper-V, Storage Technologies.
  • Cloud Computing experience is a must related to AWS, Azure and Office 365.
  • Microsoft certifications a plus.
  • CCNA certification a plus.
  • Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems.
  • Proven background of providing great customer service.
  • Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
  • Strong verbal, and written skills Microsoft Certified Professional (MCP) or Cisco Certified Network Associate (CCNA).

Pay & Benefit

Lumen21 will pay the salary on a monthly basis. We have a different salary structure; we concentrate on employee’s gross net wage regardless of total CTC. Apart from total CTC, the company has other employee benefit programs which include Gratuity scheme, Mediclaim with value-added services, Year Completion Awards, Employee Referral Schemes etc. As part of an organization training and development program, we provide training on the latest product, services which are launched in IT sector. Further, we sponsor certification of employees based on their skillsets.

How to Apply

Would you like to be a part of Lumen21 and become a Lumener, then please apply through our career section link or job portals or send us your resume to Jobs@Lumen21.com; indhr@lumen21.com and our dedicated recruiter will get back to you in two business working days.