Santa Ana - November 17, 2010 - Lumen21 announced today that its President, Eduardo Don Jr. has been invited to speak at the Saleforce.com conference and participate in a panel discussion on “Boosting Your IT Help Desk Productivity and Customer Satisfaction”, joining Mr. Don the panel will be executives from BMC Software and Salesforce.com. The discussion is geared towards how companies can better leverage developing delivery technologies in the course of supporting internal and external clients via a help desk thereby increasing client satisfaction and productivity. The discussion will focus on success stories and approaches used to reduce costs, and improve the quality and delivery of services.
About Lumen21 Lumen21 is a leading consulting firm specializing in infrastructure optimization, application solutions, and network and operations management. Lumen21 works with clients to provide visibility and control of their physical, application and operations environments. Lumen21 consultants are equipped with the methodology and tools that allows them to integrate the business issues and the needed technology solutions to address them. Visit www.lumen21.com
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